JOIN OUR TEAM!

Are you ready to take your career to the next level?

JOIN OUR TEAM!

Are you ready to take your career to the next level?

We’re on the lookout for exceptional individuals to join our dynamic team and contribute to our mission of redefining success in the health, life and global insurance industry.

Position: Individual Life Case Administrator

Reports to: Head of Operations Administration

Department: Operations Department

Location: Hybrid (Illovo, Johannesburg, South Arica)

Contract Basis: Full Time | Permanent

Start Date: ASAP

WHY WORK WITH US?

At Unisure, we’re more than just a workplace – we’re a community of innovators, collaborators, and changemakers. Here’s what you can expect:

Competitive Pay & Benefits: A market-leading salary and benefits package that rewards your expertise and impact.
Flexible Work-Life Balance: Hybrid work options to support your personal and professional life.
Growth Opportunities: Access to career development programs and leadership training.
Supportive Culture: We celebrate diversity, inclusion, and the unique perspectives that each team member brings.

ABOUT THE ROLE:

The purpose of this role is to provide administrative assistance to the individual life division concerning the capturing, administration and management of individual life insurance cases. The incumbent will be required to provide timeous and accurate administrative support to deliver efficient and professional client service within Service Level Agreements and legislative / compliance requirements.

KEY ROLE AND RESPONSIBILITIES:

Adhere to all relevant legislative / compliance requirements
Accurately complete all administrative and reporting requirements within agreed timeframes and Service Level Agreements
Deliver on service level agreements made with internal and external stakeholders in order to ensure that client expectations are managed
Capture data accurately on the relevant systems according to Service Level Agreements and data management standards
Responsible for email queries and following up with stakeholders to request outstanding client information
Provide relevant information and documentation as requested, in line with internal and agreed-upon guidelines
File and maintain all relevant documentation, enabling ease of access by team members
Investigate broker queries within service level agreements and provide them with timely feedback
Make recommendations to improve client service and fair treatment of clients within the area of responsibility
Participate and contribute to a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service
Identify and report process and system failures and enhancements to improve client experience
Develop and maintain productive and collaborative working relationships with peers and stakeholders
Strong planning, organizing, multi-tasking, and time management skills

WHAT YOU’LL BRING:

Matric
4 to 6 years relevant experience in the Life Insurance industry
Intermediate experience with MS Office Suite (Word, Excel, Outlook)
Experience in the insurance or financial services industry
Ability to excel in a high-pressure setting
Proficiency in Life Insurance products and services
Exceptional verbal and written communication skills
Meticulous attention to detail
Excellent organizational and time management abilities

Key skills such as:

Integrity and Ethical Judgment: Demonstrates honesty and upholds high ethical standards in handling claims.
Empathy: Ability to understand and address the concerns and emotions of claimants while maintaining professional objectivity.
Problem-Solving: Effective at identifying issues, formulating solutions, and making decisions promptly.
Team Player: Willingness to collaborate with other departments and team members to ensure efficient claims processing.
Adaptability: Ability to adjust to new procedures, regulations, and technology in a dynamic and evolving industry.
Initiative: Proactive in identifying areas for process improvement and in taking the necessary actions without being prompted.
Resilience: Capacity to handle high-pressure situations and difficult conversations with professionalism and composure.
Numeric proficiency: Ability to work under pressure whilst maintaining superior levels of accuracy.

READY TO MAKE YOUR MARK?

At Unisure, you’ll be empowered to lead, innovate, and grow while shaping the future of our industry. If you’re excited about making an impact and working with an amazing team, we’d love to hear from you!

APPLICATION INSTRUCTIONS:

Unisure is an equal opportunity employer and is open to the right candidate that fills the requirements of this job vacancy.

** Note: This job vacancy provides a general outline of the role. Responsibilities may evolve to meet the changing needs of the business.

JOIN OUR TEAM!

JOIN OUR TEAM!

WHY WORK WITH US?

ABOUT THE ROLE:

KEY ROLE AND RESPONSIBILITIES:

WHAT YOU’LL BRING:

READY TO MAKE YOUR MARK?

APPLICATION INSTRUCTIONS:

OUR OFFERING

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