Working in international medical assistance is not a job, it’s a calling. It demands precision, empathy, devotion and, most importantly, courage. On a good day, we love the impact that we can have on a member’s life when an illness is cured, a surgery is successfully performed, or an emergency evacuation sees them safely delivered to the nearest point of medical excellence. But on a bad day, when a life is lost, it’s absolutely devastating for everyone involved.

You never know when your company-sponsored health insurance plan could become a life-saving benefit. That was certainly the case for Patient X, one of our Umatter international private medical insurance members living in Madagascar, who needed an emergency surgical procedure to have obstructive kidney cysts and stones removed.